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Building financial confidence through practical budget education — we believe everyone deserves clear, actionable guidance for their money management journey.

Refund Policy

Your investment in financial education is important to us. Here's what you need to know about our refund process.

Last Updated: March 15, 2025

Understanding Our Refund Framework

At Site-Save, we believe in the value of our budget education programs. Our refund policy reflects our commitment to delivering meaningful learning experiences while protecting both students and our educational mission.

We've designed this policy after years of experience in financial education. It's not just about money back – it's about ensuring our programs work for the right people at the right time in their financial journey.

Program Completion

Refunds are available within 30 days for programs where less than 25% of content has been accessed.

Technical Issues

Full refunds provided when technical problems prevent program access for more than 7 consecutive days.

Medical Circumstances

Special consideration given for documented medical situations that prevent program completion.

Misrepresentation

If program content significantly differs from description, refunds processed within 45 days of enrollment.

Important Timing Requirements

All refund requests must be submitted within the specified timeframes. We cannot process requests submitted after these deadlines, regardless of circumstances. This policy ensures fair treatment for all students and maintains program integrity.

Step-by-Step Refund Process

Getting a refund shouldn't be complicated. We've streamlined our process to make it as straightforward as possible while ensuring we can review each request thoroughly.

1

Submit Request

Email contact@site-save.com with your enrollment details, reason for refund, and any supporting documentation. Include your full name and enrollment date.

2

Initial Review

We'll acknowledge your request within 48 hours and begin reviewing your eligibility based on our policy criteria and your specific situation.

3

Detailed Assessment

Our team conducts a thorough review, which may include checking your program progress, technical support history, and enrollment circumstances. This takes 3-5 business days.

4

Decision & Processing

You'll receive our decision via email. Approved refunds are processed within 7-10 business days, returning funds to your original payment method.

The entire process typically takes 10-14 business days from submission to fund return. We'll keep you updated throughout and explain any delays if they occur.

Payment Methods & Processing Times

Refund processing times vary depending on your original payment method. Here's what to expect based on how you initially paid for your program.

  • Credit Cards: 3-5 business days after approval. Appears as credit on your statement, sometimes takes an additional billing cycle.
  • Debit Cards: 5-7 business days after approval. Funds return directly to your bank account linked to the card.
  • PayPal: 1-3 business days after approval. Fastest option, credited directly to your PayPal balance.
  • Bank Transfer: 7-10 business days after approval. Requires verification of bank details before processing.

Processing Delays

Banking holidays, weekends, and international transfers can extend these timeframes. We'll notify you of any expected delays and provide tracking information when available. For urgent situations, contact us directly for status updates.

If you don't see your refund within the expected timeframe, check with your financial institution first. Sometimes banks hold international transactions for additional review.

Need Help With Your Refund Request?

Our team is here to help guide you through the process and answer any questions about your specific situation.

Email Support
contact@site-save.com
Phone
+60380249655
Office
Kingfisher Plaza, Likas
Kota Kinabalu, Sabah